Are you still using an old school cash register?
Are you not happy with your current POS system or the limited features?
Let’s have a look at some signs that your Retail Shop, Cafe or Restaurant telling you that it needs a new POS system.
If your POS hardware has unstable equipment such as receipt printers, kitchen printers, POS Terminals always needs attention like restarting is an indication of a possible imminent system wide failure in the near future. Or, maybe the POS system simply doesn’t seem to be running as well as it once did. Last thing you want it a screen that does not turn ON on a Saturday night and 10 people standing on the counter to settle bills. Components of your POS system can be fixed, but the cost of onsite emergency repairs and loss of business will eventually exceed the price of buying a new POS system with a peace of mind.
If you endure these glitches instead of investing in a new smooth POS technology, your customers continue to experience delays and difficulty in settling their bills and sees that you make lot of mistakes. You may lose their confident in your business to the establishment down the street.
May be you need additional functionality or you have outgrown your current POS system’s feature list. Today’s hospitality industry is fraught with increased competition as well as with rising labor and running costs. This makes it vital for average business to have a help-full POS system working 100% for the business. By then only it will enable you to improve per head spend, enhance customer/staff satisfaction, manage floor staff efficiently, streamlined kitchen food output and on top, accepting orders online, via mobile devices, and/or through self-service systems.
Make use of loyalty programs, Gift Vouchers will increasing diner frequency and customer retention. Not having these features when the customers wanting them will tend customer to walk to a different venue that has these features.
A good POS gives you analytical information using your sales history to reduce food costs through portion controls and inventory tracking, while minimizing labor expenditures through employee scheduling and overtime restrictions. Opting to run POS software that does not include these features and capabilities could have a negative impact on your bottom line. You don’t want to drive a car by only looking at the rear mirror, would you?
If the POS system is out of warranty, and your current POS provider is lack of responding for support, it’s time to look for a service provider who cares or comes to an agreement with a support plan. You might have developed terms with your existing POS system over the years. It is extremely difficult to handle major issues on your own when that hits the fan.
It’s always wise to practice your emergency scenarios. What would you do if the POS system goes offline on a busy Saturday night. You do your practice of emergency procedures to be used in case of fire. The feeling is mutual in both events. Have some manual order books ready and have your floor staff informed, in my opinion is not a waste of time.